Privacy Policy

 Our Privacy Policy

We know that you care how information about you is used and shared and we will use your information carefully and sensibly. We comply with the Data Protection Act and the General Data Protection Regulation (GDPR) and treat your information in strict confidence. By visiting our website(s), you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to our website(s) is controlled by the office of our company

Collection and Use of Personal Information About Members and Customers

The information we receive from members and customers helps us to personalize and continually improve your experience as a writer, book customer or other user of our website(s). We use the information to assist writer members with their writing and offer publishing and other services. We use customer and user information to handle orders, deliver products and services, process payments, communicate with you about orders, services, products and promotional offers, keep our records up to date, maintain your accounts with us, and to recommend merchandise and services that might be of interest to you. We also use information we receive to improve our customer services, prevent or detect fraud or abuses on our website and enable third parties as applicable to carry out technical, logistical or other functions to enable the delivery of our site and services.

These are examples of the types of information we gather. We comply with the Data Protection Act and the General Data Protection Regulation (GDPR) and treat your information in strict confidence.

We use your personal data in order to operate our website(s) and provide you with any services you’ve requested, and to efficiently manage our relationship with you, for example if you are a member of our website(s). We also use your personal data for other purposes as appropriate, these may also include the following:

To communicate with you. This may include:

  • To provide you with information you’ve requested from us, or information we are required to send to you
  • operational communications, such as changes to our website(s) and/or services, or to provide assistance with using our website(s) and services, or in the provision of security updates
  • marketing communications to you (about us or other services or products we think you may be interested in) in accordance with your preferences for receiving marketing information
  • asking you for your feedback, for example to assist us in providing services or improving our services further, or to take part in any research we may conduct. We may instruct a third party to assist in research.

To provide you support: This may include assisting with details about how to use our services, resolution of any issues relating to our website(s) or services, or with any technical support issues or other disparate issues, whether by email or other communication method.

To further enhance our websites and their services and to develop new sites and services that may be of interest:  This is done by, for example, tracking and/or monitoring your use of our website(s) and our services with the aim that we further improve services, or, for example, by our carrying out tech research or analysis of our website(s) and services with the aim of optimising your experience as a member or user and to provide you with more efficient functions, services and tools on our website(s).

To provide marketing to you: As well as our sending you marketing communications as per your marketing preferences, we may also use your personal data so as to display targeted advertising to you online – this can be through our own websites and services or through third party website platforms.

To protect: In order to detect and prevent any malicious, fraudulent or otherwise suspicious activity that may affect users, and to make sure everyone utilizes and uses our  website(s) and services fairly and in compliance and accordance with our terms of use.

To aggregate and analyse data and report as appropriate: We may use the personal data we collect about you and other users of our websites and services – which may be obtained directly or from third parties - in order to produce anonymised and aggregated reports which we may share publicly or with third parties.

Information you give us: we receive and store any information you enter on our website or impart to us in other ways. You can choose not to provide certain information, however, please be aware that if you choose to do this you might not be able to take advantage of all of our websites features and functions.
When you visit or use various sections of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up; order services or products; respond to an email offer, participate in community forums, join us on social media, or contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but this might mean in some circumstances you can’t use some parts of our websites or services.

Information we collect automatically: We collect some information about you automatically when you visit our websites or otherwise use our services, like your IP address and/or device type. We also collect information when you navigate through our websites and services, for example, this includes what pages you looked at and what links you may have clicked upon. This information is very useful for us as it helps us get a clearer and better understanding of how you’re using our websites and services so that we can endeavor to continue to provide the best experience possible, for example, by personalising the content that you will see.

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, then review our cookie notice details further below.

Information we get from third parties: For the majority of information that we collect we collect this directly from you. Sometimes we may collect personal data about you from other sources,  for example, such as publicly available materials, and/or trusted third parties such as our research and marketing partners. This information is used by us to help add to the personal data we already hold about you so as to better personalise, inform, and improve our services to you. Also to validate the personal data that you provide as appropriate.

When and where we collect personal data we will only utilize or process it as follows:

  • where we have your consent, or
  • to undertake and service a contract with you, or
  • where we have legitimate appropriate interests to process the personal data and they’re not overridden by your rights, or
  • in accordance with legal obligation(s)

In applicable circumstances where we don’t collect your personal data, for example if you decide you prefer not to provide data, this may mean we may not be able to provide you with all of our websites functions, features and services, and some of these may not be available to you as applicable.   

Other Parties. If you are someone who doesn’t have a direct membership or  relationship with us but you believe that a member of ours has entered your personal details and data into our website(s) or services, you’ll need to contact that member or subscriber for any questions you may have about your personal data (including, for example, where you want to access, amend, correct, or otherwise request that the user remove or delete your personal data.

E-mail communications: We use email correspondence to help us personalize and continually improve your experience as a new writer, user or book customer on our website(s). All correspondence is treated in strictest confidence. If you have opted into receiving new, promotions and update emails from us but do not want to receive such emails from us, please change your communication preferences on your user account page. This includes the right for you to cancel your account should you wish to from your user account page or by contacting us. If you are a member of our site you can click on your account page and access your communication preferences and account preferences from there. Your account enables you to choose whether to receive correspondence from us.

How we can share your data

There will be times when as appropriate we need to share your personal data with third parties. We only disclose your personal data to:

  • other websites or companies in our group of websites and companies
  • third party partners and service providers who enable and assist us to use the personal data to, for example, to support delivery of our services, or to provide functionality on our websites for provision of our services, such as to handle orders, deliver products and services, process payments, communicate with you about orders, maintain your accounts with us,  or to market or promote our goods and services to you
  • appropriate law enforcement bodies, government agencies, regulators, courts or other third parties where we deem it necessary to comply with all applicable laws or regulations, or in order to establish, exercise, or defend our legal rights. As appropriate and where possible, we will notify you of this type of disclosure
  • an actual or potential buyer or franchise partner, and their associated agents and advisers, in, for example, connection with any proposed or actual purchase, merger or acquisition of any part of our business or websites, or to run a franchise-type version of one or more of our website(s)
  • other people where we have your consent

Business transfers and delivery of services: As we continue to develop our business, we might sell or buy websites, stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice unless the customer consents otherwise. 

Delivery of Services: When delivering services for members and for customers we employ other companies and individuals to undertake functions to deliver services to you. For example, printing books, distributing books and author information to printers and booksellers, fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. The functionaries who undertake such delivery of services as outlined in the paragraph may have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK Data Protection Act.

International Data Transfers

In order to provide our services and functions as appropriate when we share data it may be processed in, or transferred to, countries other than the country you live in – such as Europe or the United States in order to fulfil our services, for example, for book orders processing to applicable countries. Various countries may have different laws than your own. Our primary aim where we disclose personal data, such as to a third party in another country, is we put safeguards in situ to ensure your personal data remains protected.

In the European Economic Area (EEA), as applicable for those who reside there, this means that your data may be transferred outside of the EEA. When as appropriate your personal data is transferred outside the EEA, it is only transferred to countries that are ascertained as providing adequate protection for EEA data, or to a third party where there are approved transfer mechanisms in place to protect your personal data. For example, by entering into the European Commission’s Standard Contractual Clauses, or, for example, by otherwise ensuring the entity is Privacy Shield certified for transfers to US-based third parties.


Security is of upmost importance to us in protecting your personal data. We’re committed to protecting your personal data and to ensure we have appropriate organisational, technical and security measures in place accordingly including to prevent and protect against phishing or other targeted scams which are common to the Internet.

Information Security Protection


• We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input to the accepted secure standard for web transactions. SSL is provided and approved by high street banks and used by major websites such as Paypal and Amazon
• We maintain physical, procedural and electronic security and safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may need to request proof of identity, and you agree to provide this, before we disclose personal information to you.
• We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit, debit or payment card number to the appropriate credit card, bank or other established payment processing service during order processing as per standard banking industry practices and their secure use of security systems and all standard forms of payment transmission.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Retention of data

The period of time we keep your personal data depends on what the applicable date is and whether we have any ongoing business need to retain it, for example, to provide you with a service you’ve asked for or in order to comply with applicable tax, legal or accounting requirements and obligations.

We retain your personal data for the period we have a relationship with you and as applicable for a period of time afterwards where we have an ongoing business need to retain it, this is in accordance with our data retention policies and practices. Following that applicable period we make sure it’s deleted or anonymised.

Your rights

It’s your personal data and you have applicable rights relating to your data. For example, when it comes to marketing communications you can opt out of these at any time– to do this follow the unsubscribe instructions if contained in a marketing communication, or send your request to

You also have rights as appropriate to:

  • know what personal data we hold about you and your details, and to make sure that data is correct and up to date
  • request a copy of your personal data or ask us to restrict processing your personal data or delete it

Protection of our site, our members and others: We release account and other personal information when we believe it appropriate to comply with law, to enforce or apply our conditions of use in our User Agreement, or to protect the rights, property or safety of our website(s), our members or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers or users for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice. 

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the
UK's Data Protection Act.

Cookies - What cookies/tracking technologies do we use?

A cookie is a small text file that’s placed on your computer or cell or mobile device when you visit one of our website(s.) We, and some of our third-party service providers and affiliates, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (these are sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier and they enable us to recognise when someone has visited our websites or opened an email that we have emailed them.

Why do we use cookies/tracking technologies?

Cookies and tracking technologies are important as they help us operate our websites and services, including to enhance our service to you and customise our services to you and enhance your experience across our websites and services, perform analytics and deliver advertising and marketing that may be relevant or useful to you.

There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and our services, such as interactive content, advertising and analytics. Such as Google Analytics. They also enable us, for example, to use advertising networks to manage our advertising on other websites. . 

How can you control cookies?

You can accept or reject cookies by amending your web browser controls as follows. Cookies are important, and our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit or

You can also manage your cookie settings by following your browser's instructions. Here are some links that may assist:

Terms and Conditions, Notices and Revisions

If you choose to visit our website(s), your visit and any dispute over privacy is subject to this Privacy Notice and our user agreement and terms and conditions including limitations on damages and application of English law. Unless stated otherwise, our current Privacy Notice applies to all information that we collect about you and your account to enable the use of our site and services. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of user and customer information collected without the consent of members, users and customers.